Crowne Plaza Northwest-Brookhollow - Houston

12801 Northwest Freeway, Houston, Texas, United States, 77040  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Crowne Plaza Northwest-Brookhollow - Houston

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in/ -out

24-hour reception

24-hour room service

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Cafe

Shuttle

Free city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Verified Reviews:

  • Rooms are well maintained - Beds comfy - Lobby had 24-hour internet access
  • Good restaurant - Pool and spa were both clean - Wireless internet access is not lightning fast
  • Rooms need renovating - Pool area is very nice - Free parking is plentiful
  • Rooms were equipped - Free wifi - Shuttle service anywhere - Dining room service was superior
  • Room was large and clean - Breakfast has a very nice selection - Extremely slow internet

Overview

The comfortable Crowne Plaza Northwest-Brookhollow Hotel accommodates guests in a shopping area of Houston. The hotel was opened in 1999, renovated in 2000 and is housed in a 10-storey building.

A convenient location gives quick access to Sam Houston Park, which is 16 km away. There are a stadium, an oceanarium and restaurants in the area.

This hotel is conveniently based near gardens and meadows.

Crowne Plaza Northwest-Brookhollow Hotel is located within a 30-minute drive from George Bush Intercontinental airport.

Rooms

The non-smoking rooms at Crowne Plaza Northwest-Brookhollow Hotel come with free wireless internet, heating, cable TV with on-demand movies, a dressing area and an iron with ironing board. Many of the rooms give a wonderful view over the patio. They feature bathrooms with a hairdryer, complimentary toiletries and dressing gowns.

Eat & Drink

Offering American meals, Remingtons Restaurant is around 50 meters away.

A full breakfast is served and charges are applicable. 

Services

There are such business facilities as computer equipment, a video projector and a conference room on the premises.

Relax

On-site leisure options feature a nightclub, an outdoor swimming pool and a golf course. Active guests can advantage of fitness classes and a gym offered on site.

Internet

Wireless internet is available in the entire hotel for free.

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Public parking is possible on site for free.

Number of floors:   10.  Number of rooms:   294.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Luggage storage
  • Elevator
  • ATM/Cash machine
  • Gift/Newsstand
  • Beauty salon
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Tennis
  • Golf course
  • Billiards/ Pool tables

Services

  • Free city shuttle
  • Airport shuttle
  • 24-hour room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Projector
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Paid babysitting/ Child services

Leisure facilities

  • Outdoor swimming pool
  • Television in lobby
  • Jacuzzi

Room view

  • Courtyard view

Room facilities

  • Air conditioning
  • Heating
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Chaise lounges
  • Clothes dryer
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shared bathroom
  • Hair dryer
  • Bathrobe

Self-catering

  • Refrigerator
  • Microwave

Media

  • Cable/ Satellite television
  • Voice mail
  • Free local telephone calls
  • CD player
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Pets

Pets are allowed on request.

How to reach hotel

hotel Crowne Plaza Northwest-Brookhollow - Houston Houston location
Show big map »

Hotel Address:

12801 Northwest Freeway, Houston, Texas, United States, 77040

Get directions
City Center
  • Houston
    14.0 km
Airports
  • George Bush Intercontinental (IAH)
    22.0 km
  • William P Hobby (HOU)
    30.4 km
Train Stations
  • UH-Downtown Station
    15.8 km
Underground stations
  • Metro Bus Yard
    21.4 km
  • Bus stop
    900 m
Restaurants
  • Remingtons Restaurant
    10 m
  • T.G.I. Friday's (cuisine: American)
    90 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    10
  • Number of rooms:
    294

Rooms and availability

Guest Room
Courtyard view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
Crowne Plaza Northwest-Brookhollow photos Room
King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Private bathroom
    • Non-smoking
    • Bathtub
    • + More
  • General:Wi-Fi
  • Work desk
  • Seating area
  • Ironing facilities
  • Voice mail
  • Bathroom:Hair dryer
  • Toilet
  • Bedding:Rollaway bed
  • Dining:Coffee/tea maker
  • Media:Satellite TV
  • Stereo
  • CD player
Holiday Home
  • Max occupancy:

    2 persons

  • Check Prices
Executive King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Mini King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices

Crowne Plaza Northwest-Brookhollow Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Click the hotel to go to the main hotel page.

Route Planner
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What's nearby

Museums

  • Southwest Museum Svc2.5 km

Parks

  • Lamonte Park4.0 km

Halls

  • EL Festival Ballroom2.9 km

Universities, Institutes

  • Cameron100 m
  • Yu's Karate College2.2 km
  • Northwest Educational Ctr3.9 km
  • Gamma Training Ctr4.2 km
  • Pioneer Baptist Bible College4.3 km

Medical care and Hospitals

  • Spring Branch Medical Center4.5 km

Local attractions

  • Karbach Brewing 5.3 km
    2032 Karbach St
  • Opera in the Heights10.5 km
    1703 Heights Boulevard, Houston
  • Artcar Museum10.7 km
    Houston, TX
  • Tunnels8.4 km
    Houston, TX 77006
  • Memorial Park10.5 km
    6501 Memorial Drive, Houston

Restaurants nearby

  • Remingtons Restaurant10 m

    Address: 12801 Northwest Fwy
    Phone: (713) 462-9977

    73% likes this, based on 35 reviews

  • Brick House Tavern190 m

    Address: 12910 Northwest Fwy
    Phone: (713) 462-0576

    61% likes this, based on 20 reviews

  • Logan's Roadhouse360 m

    Address: 12950 Northwest Fwy
    Phone: 713-895-7500

  • T.G.I. Friday's90 m

    Address: 12830 Northwest Fwy
    Phone: 713-460-1100

    Cuisine: American
    Price Range: NZD 31 - NZD 43

  • Hooters Northwest250 m

    Address: 12914 Northwest Fwy
    Phone: 713 659 4668

    Cuisine: American
    Price Range: NZD 2 - NZD 29

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    10
  • Number of rooms:
    294
Cities nearby
  • Channelview hotels - 26 km
  • Pearland hotels - 24 km
  • Stafford hotels - 23 km
  • Deer Park hotels - 26 km
  • Pasadena hotels - 19 km
  • Missouri City hotels - 22 km
  • Aldine hotels - 19 km
  • Sugar Land hotels - 29 km
  • Humble hotels - 29 km
  • Westchase Heliport hotels - 16 km

Crowne Plaza Northwest-Brookhollow Reviews

Guest reviews are submitted by our customers after their stay at Crowne Plaza Northwest-Brookhollow

Average guest rating

7.2out of 10
Very good
Based on 36 reviews

Guest reviews

  • 9.6

    Henry at the front desk was total customer service. He recommended a BBQ place, he changed our room when needed, he printed our boarding passes, and was very conversational. Stanley, the van driver, was also very helpful.

    Our first room was very musty, but it was changed immediately.

  • 4.2

    the rooms had a musty smell

  • 8.8

    Nice size room

    The shower was cold the next morning. The air condition sprung a leak the entire floor was soaked.

  • 7.4

    Old hotel

  • 5.8

    One member of staff - Rita at the front desk - made the welcome extremely special, and every time she was on, the entire place got a lift. She is they type of person whom hospitality employers must treasure, because she takes something really quite mundane, and makes it special.

    Conveniently located so that the noise of two freeways reverberates constantly around your room. To be fair, however, I suspect this is true of virtually everywhere in Houston. The housekeeping was lackadaisical - nothing at all on Saturday, and then COMPLETELY ignored the "Do Not Disturb" sign on Sunday. It's the type of place that hosts a pyramid selling "Jewelry for Jesus" conference.... and it's incredibly beige, in colour and spirit.

  • 9.6

    The hotel was very quiet and restful. The staff was extremely pleasant and helpful. We have stayed in many hotels, by far we want to give a shout out to Antoinette (waitress) and Chester (bartender/waiter). They went out of their way to make our stay extra special.

    Everything was ok.

  • 8.8

    A very friendly hotel with a consistently high standard and great value for money.

  • 7.4

    goood

    There should be fridge and oven in room

  • 7.8

    Great beds

    Bathrooms need to be updated. AC didn't work well

  • 8.8

    Staff at Front desk were very nice amd helpful. House keeping was very prompt and so sweet!

    The construction outside made it a little difficult. The Wi-Fi didn't work well when we were there.

  • 6.6

    large room. good breakfast

    far from museum district

  • 10.0

    Everything

    No dislikes

  • 5.4

    Staff was extremely curtious. As crowded as it was in the hotel this past weekend it was refreshing to see the staff appear to stay in such a positive mood the entire time.

    I had to have my 7th floor room key reassigned as they weren't properly programmed upon check in. Had I been on the first floor I think I wouldn't have been as concerned with this issue. However, only one of two main elevators was functional at the time. After waiting in the lobby for several minutes, with my luggage, to go up to my room, It was disappointing to find out my assigned room key didn't work. So I'm now having to wait several more minutes, with my luggage, to ride the one functioning elevator back down to the lobby to get my key issue resolved. And then moments later I'm waiting once again, with my luggage, to ride the elevator back up to my room with a working key. Smaller issues such as a non functioning ice maker on my floor and a desk lamp flickering on and off while in use weren't much of a mood killer. My 2 major concerns started with the loss of power from Saturday evening to early Sunday morning. It's a bit uncomfortable sleeping in temperatures substantially hotter than what you're accustomed to. If I'm paying for amenities such as electricity/air conditioning then It's completely unacceptable to not have those amenities. Which brings me to my 2nd biggest concern, the bill. I've always booked my hotel and flight reservations through an online booking website. By booking my room online I was going to save roughly $15.00 compared to what I would have paid had I made the reservation through the hotel directly. Regardless of my being proactive with the reservation, the hotel charged me $176 compared to my originally quoted final bill of $161 through the online booking site.

  • 8.8

    The friendliness of the staff and the convenience of the hotel.

  • 9.6

    Courteous staff!

How to reach hotel

hotel Crowne Plaza Northwest-Brookhollow - Houston Houston location
Show big map »

Hotel Address:

12801 Northwest Freeway, Houston, Texas, United States, 77040

Get directions
City Center
  • Houston
    14.0 km
Airports
  • George Bush Intercontinental (IAH)
    22.0 km
  • William P Hobby (HOU)
    30.4 km
Train Stations
  • UH-Downtown Station
    15.8 km
Underground stations
  • Metro Bus Yard
    21.4 km
  • Bus stop
    900 m
Restaurants
  • Remingtons Restaurant
    10 m
  • T.G.I. Friday's (cuisine: American)
    90 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    10
  • Number of rooms:
    294